Complaints & Dispute Resolution
Our structured, fair process for handling booking disagreements, refund inquiries, service complaints, and platform escalations.
1. Our Commitment to Fair Resolution
We strive to make every cultural experience enriching and memorable. When expectations are not met or disputes arise regarding celebration details, payments, cancellations, or conduct, we provide a transparent, step-by-step resolution process designed to reach fair outcomes promptly.
2. The 3-Tier Dispute Resolution Process
Tier 1: On-Site / Direct Mediation (During Experience)
For logistical hiccups, dietary misunderstandings, or seating adjustments during an ongoing celebration, your on-site coordinator serves as the immediate liaison between the traveler and host family.
Tier 2: Customer Support & Booking Review (Post-Experience)
If an issue could not be resolved on-site or concerns financial/refund eligibility, submit a written ticket within 7 business days following the event to contact@weddingwithindia.com. We review coordinator reports, host records, and traveler submissions.
Tier 3: Formal Statutory Grievance Redressal
If you are dissatisfied with the Tier 2 outcome or have a regulatory complaint under Indian Consumer Protection or IT rules, you may escalate directly to our designated Grievance Officer.
3. Handling Timelines
- Initial Acknowledgment: Within 24 to 48 hours of receipt.
- Investigation & Fact-Finding: Typically completed within 5 to 7 business days.
- Final Determination: Within 15 calendar days from submission.